Office Policies
Rights + Responsibilities
Disclosure of Medical History
Patients are required to disclose a full and accurate medical history, including any and all information regarding medical conditions, previous cosmetic procedures and use of medications, drugs, herbs, vitamins or other supplements of any kind.
Failure to do so may affect your treatment outcome and increase the likelihood or severity of complications.
Confidentiality
No information regarding services performed shall be released without your written consent.
Scheduling Appointments
Scheduling of appointments can be done through the website or by calling or texting the facility at 561-318-1444.
In order to complete the scheduling of your appointment, a credit card must be placed on file. Those who are not willing to place a credit card on file will not be allowed to schedule for any services.
The credit card on file will be charged in the event you do not show up for your appointment or you do not give us 24 hours notice of cancellation and rescheduling. Your card will not be charged if you come in for a service/ consult and have no treatment that day.
Cancellation Policy
(as of August 1, 2025) Patients will need to agree to contact their practitioner at least 24 hours in advance if they need to cancel or reschedule an appointment. Patients who cancel or reschedule their appointment with less than 24 hour notice will pay a non-refundable fee of $100 charged to the credit card on file. Patients who missed
appointments ("no show") will pay a non-refundable fee of $100 charged to the credit card on file.
If you have a previous appointment(s) in which you cancelled less than 24 hours or did not show up for, you may be required to pay a $100-$500 nonrefundable deposit to secure another appointment depending on the service. This deposit will be applied to your treatment the day of your service. If you cancel your appointment less than 24 hours or do not show up to your appointment the deposit will not be returned to the patient. Patients, who arrive more than 10 minutes late for an appointment, may be required to reschedule in order to avoid disrupting the appointments of other patients and a fee may apply.
Payment
Payment is due at the time of service. Payment for procedures such as RF Microneedling, Skinpen Microneedling, Intense Pulsed Light, Laser or PRF/PRF EZ Gel may be required to pay for the service or package at the time of scheduling due to the long appointment time blocked for the service. We accept credit cards, cash and Venmo.
Starting August 1, 2025 all credit card transactions will be subject to a 3% Surcharge Fee. You can avoid this fee by paying with Zelle, Cash, Check or Debit Card. Personal checks may be accepted with a photo ID and credit card on file.
If personal check are returned, we reserve the right to charge your credit card on file for the full amount of the service, plus the 3% surcharge fee. We also offer financing with Care Credit, Cherry Payment Plans and Alle Payment Plans.
Treatment Price Quotes
Pricing quoted in a consultation will be honored for 14 days only.
After 14 days, pricing will expire. An updated consultation and treatment pricing can be provided upon request at no charge.
Sales of Services
All sales are final. No refunds.
Return Policy
In the event that there is an allergic reaction to a product purchased, the patient may return within 14 days of the original purchase date with a valid receipt for a full refund.
Insurance Reimbursement
The treatments provided at this facility are considered elective cosmetic procedures.
The facility does not accept insurance.
Each patient is responsible for the payment of each procedure at the time it is provided.
Guests and Children
Children and guests are not permitted in any procedure room for any reason due to significant medical and safety risks. Children under 12 years old are not permitted to be unattended in the waiting room at any time. Staff members are not permitted to supervise children. No pets are allowed unless they are a verified service animal and the facility is notified before the scheduled appointment.
Results
The practice of medicine is not an exact science. Although our staff strives for the best results with all treatments, the outcomes may vary among individuals.
Refunds are not provided for services.
Promotions
Promotional pricing is valid during the time specified and may not be combined with other offers unless otherwise determined by management. Promotional products and treatments are not redeemable for cash and may not be exchanged or transferred. This policy also includes packages and free products.
Purchase of Service Expiration
The purchase of ALL services and/or treatments, including but not limited to, pre-paid Botox units, filler syringes, chemical peels, and all packages, expire exactly 1 year from the date of purchase. No refunds will be given for services or treatments that have not been used within that year.
Summary of Patient Rights + Responsibilities
We are committed to serving you with compassion, care, skill, and respect. As one of our patients, you have choices, rights, and responsibilities.
You have the RIGHT:
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to be treated with dignity and respect;
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to know the names and professional status of people serving you;
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to privacy;
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to the confidentiality of your records;
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to receive accurate information about your health-related concerns;
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to know the effectiveness, possible side effects and problems of all forms of treatment;
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to participate in choosing a form of treatment;
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to receive education and counseling;
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to consent to, or refuse, any care or treatment;
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to select and/or change your care provider;
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to review your medical records with a clinician;
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to amend your medical records; and,
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to information about services and any related costs.
You also have the RESPONSIBILITY:
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to seek medical attention promptly;
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to be honest about your medical history;
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to ask about anything you do not understand;
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to follow health advice and instructions;
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to report any significant changes in symptoms or failure to improve; to respect clinic policies;
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to keep appointments or cancel in advance;
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to seek non-emergency care during regular business hours; and,
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to provide useful feedback about services and policies.
